Merlin Office Equipment Information

About Us Merlin Office Equipment are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Merlin Office Equipment
1- 7 Glasgow Street Dumfries DG2 9AF United Kingdom
Phone: 01387 257027
Fax: 01387 250037
Email: service@merlinofficeequipment.co.uk
VAT Number 617 3500 62

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Alternatively, you can call us on 01387 257027 and one of our staff can take your order over the phone.

We accept Visa, MasterCard, Switch, Delta and Solo card payments online and over the phone. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, snail mail or over the Internet.

We also accept payment by cheque. Please phone our sales team on 01387 257027 who will instruct you on how to send your payment and order. Your goods will be dispatched as soon as your cheque has cleared.

Backordered items are not charged until they are shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling All products on our web site are priced including delivery* and are shipped using either TNT or Royal Mail .

*Monday-Friday (9:00 - 17:00) uk main land only, please phone for timed, weekend, offshore island and Northern Ireland rates

Delivery Schedule We aim to deliver all orders within 48 hours if orders are placed before 2pm. If orders are placed after 2pm or at weekends then please allow 48 hours from next wroking day. Please ensure that your stated delivery address is available for delivery between 9:00am and 5:00pm.

If your delivery address is closed, TNT will put a card through your door asking you to contact them to arrange another delivery. If after 4 days you do not contact them then the goods will be returned to us. Under these circumstances we will offer you a refund to the value of the goods only. The shipping costs are non-refundable.

Any missing, incomplete or damaged items must be reported to us within 24 hours of delivery. We accept no liability after this period. If any items are missing, incomplete or damaged then please phone us on 01387 257027.

For cash registers that are to be programmed, please allow 5 working days from us receiving your programming details.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All prices quoted are excluding vat. Vat is charged at the standard 17.5% rate.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All new machines come with a 12-month manufacturers warranty. If in the unlikely event that equipment we have supplied develops a fault during this period, then the customer is responsible for the cost of shipping to and from our workshops. If we find that faults are due to operator error or misuse then we reserve the right to charge labour costs.

We will not be held responsible for the loss or corruption of data under any circumstance.

All software is non-returnable. The customer is responsible for the compatibility of software with their PC/hardware and it's operating system.

Reaching Us If you need to reach us, please email us using the link on the Find Us page or fill in the form on the Contact page. Alternatively, you can call on 01387 257027(sales) / 01387 257028(service) or fax us on 01387 250037. You can write to us at 1- 7 Glasgow Street, Dumfries, DG2 9AF.

Privacy Policy Merlin Office Equipment do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy If you are not entirely satisfied with your purchase, you may return it to us, complete, in it's original packaging with all manuals and accessories. Products that we find to have no faults or where the customer has simply changed their mind will be refunded, subject to a 30% restocking charge.

We will not accept any returns that are not in their original packaging. Please keep all packaging in case you need to return items under warranty. Any missing, incomplete or damaged items must be reported to us within 24 hours of delivery. We accept no liability after this period. If any items are missing, incomplete or damaged then please phone us 01387 257027.

The customer is responsible for the cost of shipping to and from our workshops. You may use your own courier or we can arrange for City-Link to collect it.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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